The Metropolitan Transportation Authority has launched a new pilot program aimed at making the subway system more accessible for deaf and hard-of-hearing riders.

The program, in partnership with the Convo app, places QR codes at various stations across all five boroughs—including Long Island Rail Road (LIRR) and Metro-North locations—allowing riders to connect with a live interpreter 24/7.

Now, by scanning a QR code, riders can use their phones to connect with an interpreter in real-time, who then facilitates conversations with MTA employees.

"Just picture what a deaf person's life looked like, getting into this massive transit system, in a world of silence, trying to navigate through these different locations," said Jarrod Musano, CEO of Convo. "If we were lost, we'd try to write notes back and forth with MTA employees, but that takes a lot of time, and there's the possibility for great misunderstanding in communication."

The MTA says the program is free and will run through November.

"Now a deaf rider can go in and talk to a customer service agent at a window and actually ask questions, through the help of technology using their phone," said Rachel Frumin, a hard-of-hearing subway rider.

The MTA is encouraging riders to provide feedback.