New York City is launching a new series of public forums aimed at giving NYCHA tenants a direct line to city agencies, an effort officials say is designed to address long‑standing issues inside public housing developments.

The initiative, called "NYCHA In Your Neighborhood," is being led by the Mamdani administration in partnership with the New York City Housing Authority. The forums come after the city’s recent “rental rip‑off” hearings for private housing tenants.

For many NYCHA residents, the concerns are familiar and urgent.

At the James Monroe Houses in the Soundview section of the Bronx, residents say basic services often fail. On a recent day, the building’s elevator was working, but tenants said that’s not always the case.

“They’re always fixing it, like putting little band‑aids on it, but they don’t actually fix the issue,” said resident Giselle O., who has lived in the development for 24 years.

She said outages, temporary repairs and a lack of long‑term solutions have become routine. Her concerns extend beyond the elevators.

“Cold nights, the water is always going in and out,” she said.

Another resident, Wendy Pagan, said she lived for four years in an apartment with no cabinets, no sink and deteriorating walls before she was transferred to a new unit.

“My house was with no cabinets, no sink, the walls were falling down,” said Pagan.

City officials say the new forums are meant to address these types of persistent problems. Multiple agencies will be on site to provide resources, while NYCHA staff will offer one‑on‑one assistance for repair requests, environmental hazards and other tenant concerns.

“I think it’s a wonderful idea,” said resident Carmen Trinidad, “I know a lot of people around here have a lot of opinions, a lot of things to say.”

Trinidad said her top concern is public safety.

“We need more police officers to patrol,” she said.

Mayor Zohran Mamdani said the administration hopes to use tenant feedback to help shape housing policy and improve living conditions for the thousands of New Yorkers who rely on public housing. For residents who have filed repeated service tickets with little progress, the forums represent a chance for meaningful change.

“You gotta wait, and wait and wait just to have something done,” Giselle said.

The first three NYCHA in Your Neighborhood forums will take place across the city beginning May 20 in the Bronx.

The city says tenants can register online and that more events are expected to be scheduled.

Date: May 20, 2026

Location: Classic Community Center at Melrose

Address: 286 East 156th St., Bronx, NY 10451

Time: 6:30 to 8:30 p.m., Doors open at 6 p.m.

Requests for reasonable accommodations or language interpretation should be made by May 11, 2026, by emailing accessibility@nycha.nyc.gov or calling 212-306-3335.

Date: June 3, 2026

Location: Van Dyke Community Center

Address: 392 Blake Ave., Brooklyn, NY 11212

Time: 6:30 to 8:30 p.m., Doors open at 6 p.m.

Requests for reasonable accommodations or language interpretation should be made by May 25, 2026, by emailing accessibility@nycha.nyc.gov or calling 212-306-3335.

Date: June 17, 2026

Location: Ethel Battle Velez Community Center

Address: 1833 Lexington Avenue, New York, NY 10029

Time: 6:30 to 8:30 p.m., Doors open at 6 p.m.

Requests for reasonable accommodations or language interpretation should be made by June 8, 2026, by emailing accessibility@nycha.nyc.gov or calling 212-306-3335.