Bedford Park residents say numerous 311 complaints over the years were marked complete when no work was done

City Council passed a bill that aims to hold agencies accountable when they respond to 311 requests.

The Tracey Towers Tenant Organization president says residents requests are often ignored.

"Every now and then, you're going to have people call in the heat, hot water, elevator problems, sometimes flooding," said Jean Hill, president of Tracey Towers Tenant Organization.

These tenants call 311 to get things in the building fixed but sometimes their complaints are not taken care of.

"The tenant will wait all day long, waiting for them to come and look over whatever issue or problem that they're having and then they don't come. And then 10 minutes later they close out the case, " said Hill.

She says this is frustrating and leaves people with nothing to do but open up another case.

This new 311 bill helps with that.

"When a complaint is listed as closed, people could say whether they were or are not satisfied with the way the agency responded and provide written feedback," said Bronx Council member Eric Dinowitz.

It would also allow people to reopen their case if it was not completed.

"That information is public every month. Everyone is going to publish an agency report card publicly on their website and the residents of New York City could see how their agencies are responding to complaints," said Dinowitz.

The City Council member tells News 12 he is working on more legislation to improve the 311 system like being able to add pictures to requests and the ability to live chat with an agent.