Maria Fraterrigo says she is stranded in Puerto Rico after Frontier Airlines denied her entry on her return flight back to John F. Kennedy Airport.

On a FaceTime call with News 12, Fraterrigo explained that she flew to the island in January with her emotional support pet parrot, Plucky.

She said she obtained a doctor’s note and prior clearance from Frontier Airlines customer service team in an online chat.

She got on her flight to Puerto Rico from JFK, with Plucky, with no issues. She stayed on the island for three months.

Fraterrigo told News 12 her return flight back home to New York is where she hit a roadblock.

"Give the bird away if you want a seat on the plane... And I said 'What?'" said Fraterrigo.

Frontier denied Fraterrigo and her pet to board the plane. She says they claimed she never should have been allowed on the initial flight to begin with.

"I'm waiting to load the plane, and this arrogant person came yelling at me and said, ‘You are not getting this flight with that bird,’” she recalled.

Frateriggo now remains stranded in Puerto Rico, paying hundreds of dollars each evening, with no confirmed return date.

She told News 12 she refuses to fly home without her emotional support pet.

"If I have to leave her, I'd rather die. I can't... she's my support. She kept me going when I lost my husband,” she said.

Richard Fraterrigo, Maria’s husband, passed away from a 9/11-related illness. He was a first responder when the Twin Towers fell.

Fraterrigo said she and her husband would travel to Puerto Rico often to visit her family. She said they always traveled with her parrot.

"And this is the first time in 20 years that I came back after he died… and this is what happens,” she cried.

Maria’s son, Robert, who lives in Florida, told News 12 he relentlessly tried to get in contact with the airline.

With no accommodation or resolution in sight, Robert said he believed his mother’s only option was to fly on a private charter jet with the parrot, to Miami. He said that jet would cost him $3,000.

News 12 reached out to Frontier Airlines. Soon after, Robert said the airline reached out to him with a list of stipulations. They are requesting a proof of purchase of the United States, a letter from their veterinarian and a certificate of veterinary inspection before they can send both Maria and Plucky on a flight home.

The News 12 team looked over the correspondence between Robert and the Frontier representative prior to the initial flight. They requested no documentation other than a doctor’s note.

"I just want to go home. That's all I want,” said Fraterrigo.